FAQ - Terms & Conditions

 

REFUND:
All of our products are custom made to order, therefore we cannot offer you a refund but we will be happy to exchange or offer a credit voucher for future use.

 

EXCHANGES - Can I exchange an order?
  • Yes, you are able to return items for exchange
  • Please note, we do not pre-order or hold stock of any kind and cannot guarantee the item you are after will be available.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • All items must be in the original packaging.
  • Once we receive and check your return we will process your exchange for you.
 
What if items are returned without packaging or in a poor state?
  • We hold the right not to exchange
  • We may provide a credit voucher only at our discretion

 

Will you refund my delivery charge?
  • No, we do not refund the exchange shipping costs to us.
  • It is the customers responsibility to choose a standard trackable service
 
Can I exchange my item during sale events and or promotions?
  • Unfortunately we cannot guarantee exchange sale items, depending on stock availability, if the item is not available we can offer a credit note to be used against a future purchase.
Are there any charges for returns?
  • There is no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges
How much does it cost to start a return?
  • Returns must be made at your own cost. Please return using a standard trackable service.
 
What if the wrong address has been entered?
  • Please contact us via email immediately so we can update your address prior to having your order dispatched.
  • For Australian orders -  If your order has been dispatched please contact Australia Post and see if they can update your address. In early stages this is possible -  https://auspost.com.au/receiving/manage-deliveries-in-transit
  • If your item has been sent/delivered to an incorrect address that you entered at the checkout it will be returned back to us or held at a post office until it is returned back to us. Once this return to sender is complete we will contact you and provide you with a full refund back on to your original method of payment.
 
FAULTS - What if my item is faulty?
  • If you're looking to return a faulty or damaged item we are here to help, please send us an email to admin@mumlifestickers.com
  • We may refund the total cost including postage costs if approved
 
ANY QUESTIONS?
If you have any questions regarding anything on this site please email your query to admin@mumlifestickers.com

Alternatively you can contact us via our Facebook or Instagram platforms:
www.facebook.com/mumlifestickers
www.instagram.com/mumlifestickers
 
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