All of our products are custom made to order, therefore we cannot offer you a refund but we will be happy to exchange or offer a credit voucher for future use.
EXCHANGES - Can I exchange an order?
Yes, you are able to return items for exchange
Please note, we do not pre-order or hold stock of any kind and cannot guarantee the item you are after will be available.
To be eligible for a return, your item must be unused and in the same condition that you received it.
All items must be in the original packaging.
Once we receive and check your return we will process your exchange for you.
What if items are returned without packaging or in a poor state?
We hold the right not to exchange
We may provide a credit voucher only at our discretion
Will you refund my delivery charge?
No, we do not refund the exchange shipping costs to us.
It is the customers responsibility to choose a standard trackable service
Can I exchange my item during sale events and or promotions?
Unfortunately we cannot guarantee exchange sale items, depending on stock availability, if the item is not available we can offer a credit note to be used against a future purchase.
Are there any charges for returns?
There is no charges for return
Original shipping charges are non-refundable
You are responsible for return shipping charges
How much does it cost to start a return?
Returns must be made at your own cost. Please return using a standard trackable service.
What if the wrong address has been entered?
Please contact us via email immediately so we can update your address prior to having your order dispatched.
If your item has been sent/delivered to an incorrect address that you entered at the checkout it will be returned back to us or held at a post office until it is returned back to us. Once this return to sender is complete we will contact you and provide you with a full refund back on to your original method of payment.
FAULTS - What if my item is faulty?
If you're looking to return a faulty or damaged item we are here to help, please send us an email to admin@mumlifestickers.com
We may refund the total cost including postage costs if approved
ANY QUESTIONS?
If you have any questions regarding anything on this site please email your query to admin@mumlifestickers.com